Tuesday, September 1, 2009

Chase Response

Here is the email I received back from Chase in regards to my inquiry about the email I received from them stating they were honoring my opt out.  The official stance is that it was sent in error:





















Date:09-01-2009 12:19:14
From:Credit Card Support
Subject:Re: APR/Balance Transfer
Message:
Dear Charles Ray,

Thank you for taking the time to re-contact us in regards
to your account ending in 4626.

Please be advised the email you received on 08/21/09 was
sent to your account in error and the January Change in
Terms opt out will not be honored.

Our records show the change in terms was sent in the
January statement and you had until 02/20/09 to opt out.
Since we did not hear from you by the time frame your
accounts Annual Percentage Rate (APR) was increased
effective 03/01/09.

I understand and appreciate your position regarding this
issue and we are sorry that you are not satisfied with our
decision on this matter. I would like to assure you that
your inquiry has been reviewed extensively, and our
position is based upon compliance with the terms of your
account agreement.

If you have any further questions, please reply using the
Secure Message Center.

If further questions should arise regarding the
information above, please call me at the number below. If
you have concerns regarding any other issue, please
contact Cardmember Services at 1-800-436-7927.

Thank you,

Ms. Zamarripa
Customer Care Specialist
Mon-Fri - 8:00 AM - 5:00 PM CST
210-586-5221

Account is owned by Chase Bank USA, N.A. and may be
serviced by its affiliates.

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DO YOU KNOW AT CHASE ONLINE YOU CAN ....
- Gain instant access to view and download your credit
card information.
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Original Message Follows:
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