In my last conversation with Chase Bank (Alicia Mistler specifically), I requested that the bank send me the letter they say they sent me in January which I never received, a copy of the APR change from 2005 that I opted out of and closed my account and a letter stating they would not honor the email I received from them stating my terms of service would not be altered. Well, I received 2 of 3 documents, can you guess which one I din't get????
I have just fired back asking for a statement stating they would not honor the email I received from there company as promised by Alicia Mistler. I will recap what I get back and post the response once I receive it.
Since my last post, I have contacted the Office of the Comptroller of Currency who has jusridsiction over Chase. For anyone needing it, you may lodge a complaint - the following is their contact information:
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
1-800-613-6743In addition, I have also lodged complaints with the consumer complaint advocacy group, my state officials and the FTC. As one can imagine it turns out that if you have opted out of terms and closed your account and you have the documents to prove it, it just may not be legal to change the terms... the FTC can help you out if need be.
I should say, while I am torqued at Chase I am not complaining just to complain. I believe that companies have an ethical and moral responsibility to treat customers fairly. By allowing companies to behave this way, it strips all rights of the individuals. This is not about a increase in rates in so much as it is about treating people fairly.
Judging by the message boards and complaint boards, Chase has a record of doing this not just to me but to many of their loyall customers. Time to step up and take notice. Change is a coming and we are the catalyst!