Thanks,
Chuck

Chase Response

Here is the email I received back from Chase in regards to my inquiry about the email I received from them stating they were honoring my opt out.  The official stance is that it was sent in error:

Date:	09-01-2009 12:19:14
From:	Credit Card Support
Subject:	Re: APR/Balance Transfer
Message:
Dear Charles Ray, Thank you for taking the time to re-contact us in regards to your account ending in 4626. Please be advised the email you received on 08/21/09 was sent to your account in error and the January Change in Terms opt out will not be honored. Our records show the change in terms was sent in the January statement and you had until 02/20/09 to opt out. Since we did not hear from you by the time frame your accounts Annual Percentage Rate (APR) was increased effective 03/01/09. I understand and appreciate your position regarding this issue and we are sorry that you are not satisfied with our decision on this matter. I would like to assure you that your inquiry has been reviewed extensively, and our position is based upon compliance with the terms of your account agreement. If you have any further questions, please reply using the Secure Message Center. If further questions should arise regarding the information above, please call me at the number below. If you have concerns regarding any other issue, please contact Cardmember Services at 1-800-436-7927. Thank you, Ms. Zamarripa Customer Care Specialist Mon-Fri - 8:00 AM - 5:00 PM CST 210-586-5221 Account is owned by Chase Bank USA, N.A. and may be serviced by its affiliates. ********************************************************** ********** DO YOU KNOW AT CHASE ONLINE YOU CAN .... - Gain instant access to view and download your credit card information. - See and pay your bill online - Transfer balances - Change your address and much more.... ********************************************************** ********** Original Message Follows: ------------------------

Chase Bank Part Deux

In my last conversation with Chase Bank (Alicia Mistler specifically), I requested that the bank send me the letter they say they sent me in January which I never received, a copy of the APR change from 2005 that I opted out of and closed my account and a letter stating they would not honor the email I received from them stating my terms of service would not be altered.  Well, I received 2 of 3 documents, can you guess which one I din't get????

I have just fired back asking for a statement stating they would not honor the email I received from there company as promised by Alicia Mistler.  I will recap what I get back and post the response once I receive it.

Since my last post, I have contacted the Office of the Comptroller of Currency who has jusridsiction over Chase.  For anyone needing it, you may lodge a complaint - the following is their contact information:

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010

www.occ.treas.gov
1-800-613-6743