Thursday, August 20, 2009

The Chase saga continues

To continue on from the first post regarding Chase Bank I sent a response back to their original message noting that my account had been closed and wondered if it is was standard business practice to raise the APR on closed account especially when I closed the account to opt out of a change in terms of service.  Here is the new response from Chase: I should note that I was able to pinpoint the close date (2005) and the original opt out.

Date:08-20-2009 21:51:00
From:Credit Card Support
Dear Chalres,

As your credit card company, we value your business and
want you to be completely satisfied with your credit card

We apologize for any inconvenience this may have caused

At this time, we want to assure you, we have received your
inquiry regarding the Change in Terms sent for your credit
card account and have forwarded the same to the
appropriate department for review. As always, it is
important to provide you with a response in a timely
manner. Please be advised you will receive a response to
your e-mail within one day.

We appreciate the opportunity to service your account. If
you have any other non-related issues or concerns, you may
call us at the toll-free number listed below. For your
convenience we are available 24 hours a day to assist you.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

Laila Attawala
E-Mail Customer Service Representative


Account is owned by Chase Bank USA, N.A. and may be
serviced by its affiliates.

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